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New Member

Unity Call Routing Abilities

Customer is installing call manager and Unity VM (non unified). Customer would like to be able to do the following:

-From 7am to 4pm, customer would like a block of DID’s to be pointed to a single attendant DN so that the calls can be answered by a live person.

-From 4pm to 7am, customer would like calls to those DID’s to be sent to the voicemail box of that DID.

Unity appears to have call routing abilities under "Call Management", "Call Routing" but I have only done this will IPCC Express. Can this be done?

Cisco Employee

Re: Unity Call Routing Abilities

You should be able to do this with unity. You can try following..First you will have to create CTI Route Point with extention in range of DID. Say your DID range is 2XXX. Your CTI RP DN would be 2XXX. You will also need to create different Partition and CSS. Assigne CSS to GW and partition to CTI RP. Now on CTI RP you can select voicemail profile and also check call forward all box. Now going to unity, you should already have subsribers configured in unity. Under each subscriber go under standard greeting and

change the source to blank, set after greeting send call to subscriber. Select operator as your subscriber, on same page choose Conversation Attempt transfer instead of Send to Greeting. Once again top of the greeting page choose Closed from drop down box. Set the status to enable keep Source to standard and after greeting it should take message. For each subscirber choose correct active schedule under profile page.

You can give this a try and let us know if that works for you..