I can leave a message over the phone, and Unity delivers it, but nobody can listen to voicemail. They log in, select new messages, Unity says "new messgages, voice messages, sorry this system is temporarily unable to complete your call." Have a ton of these errors in the event log.
Event ID: 10002
DoMessageStack returned [0x80004005] on line 117 of file e:\views\cs_ue188.8.131.52\un_Conv1\AvConvSubscriber\AvConvSubMsgStackSvr\AvSPlayMessageStack.cpp
Well, the Exchange admin just realized he never installed Antivirus on that box. There is a possibilty that an outside consultant made some changes to Exchnage, I am waiting to get an answer back on that. This started occuring at 11:57 today and nobody here come come up with any events that correlate with the problem beginning.
For the MSMQ error that was mentioned earlier in this thread, it has nothing to do with the Unity error. The MSMQ error is coming up because of an incorrect installation selection that was made. If the event ID is taken and searched for at www.eventid.net, there will be a workaround to get the MSMQ error out of there (even though it's not hurting anything).
The Unity component that deals with MAPI has a bad habit of changing the MAPI failure codes (although not always entirely descriptive themselves) into the generic E_FAIL -- which is the 80004005 that gets passed back up to the Conversation.
If the there is a Unity subscriber that has client-side virus scanning software that effects email, one thing that could be tried is to temporarily move all their messages (since there is probably one that we are choking on) to another folder. Then disable the virus sofware. Leave a couple of voice mail messages for the user. Check one of the messages so that it becomes "read". Now there should be a new and old message. If another call is placed to retrieve the message, does the same failure come up?
It'd probably be a good idea to contact TAC about this one.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...