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mkb
New Member

Unity--cannot login to System Administration

When attempting to login, I get the following error message:

Access denied

Your Windows Domain Account [AVVID\Administrator] is not associated with a Unity Subscriber.

You cannot access the Unity System Administration web pages.

Please see your system administrator for more details.

Any suggestions?

3 REPLIES
Cisco Employee

Re: Unity--cannot login to System Administration

Presumably the Administrator account was letting you in before? If so it could be ncessary to bounce IIS (which in the case of E2K unfortunately means bouncing just about everything since the exchange services are tied into it - with E55 you can bounce just the IIS and WWW services by themselves).

It could also be a DNS issue - IIS is needing to resolve the login name provided with a DNS server - if it can't it does not pass the user's SID to us properly and we can't look the user up in the Credentials/SIDHistory table to asociate it with a subscriber.

If you hadn't been accessing the SA with this account in the past you can check the mappings of the aforementioned SIDs to Unity accounts on the local box using the Credentials Map tool here:

http://www.ciscounitytools.com/App_CredentialsViewer.htm

if you select to "view all" you should see all the mappings for the Administrator account (there may be more than one) - if they don't show up at all this is your problem. If it does show up and it's mapped to an installer account or another subscriber such as example admin or the like then it's very likely an issue with IIS and/or DNS name resolution or the like.

mkb
New Member

Re: Unity--cannot login to System Administration

Thanks for your help...bouncing IIS didn't work but bouncing the servers did.

Cisco Employee

Re: Unity--cannot login to System Administration

If you see an event log error from Unity at the time you got the SA error, you can post it here and we might be able to tell what was going on.

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