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Community Member

Unity cannot record messages, greetings

I am testing a new Unity box, (3.1) with our call manager (3.2)- I can call the voice mail system & hear the prompts just fine (user registration). When I speak to do the name & greeting the system acts like it cannot hear my voice- it shows I recorded nothing. Unity & Call Manager are on different subnets, but they seem to be able to communicate just fine.- Our default codec is G711, nothing in the event logs that seem related.

Any ideas?

1 REPLY
Cisco Employee

Re: Unity cannot record messages, greetings

sounds like a classic one-way audio issue... you might want to check out this tech tip and see if it helps you out:

http://www.cisco.com/warp/customer/788/AVVID/1way_audio.html

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