Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Community Member

Unity coming up as users home server

Some of my users have their home server listed as unity, and if I delete the user and try to recreate it Unity does not find the users mailbox on exchange.

5 REPLIES
Cisco Employee

Re: Unity coming up as users home server

Unity Version?

Exchange configuration? Is it 55/2K, on box or off?

Do these users that are listed with Unity as their home server actually work?

Community Member

Re: Unity coming up as users home server

This turned out to be a simple case of needing to use the Bunny Killer to purge Unity location ids from the users.

Cisco Employee

Re: Unity coming up as users home server

but if you were deleting them in the SA, why were they not being cleaned? Or was the original description not accurate?

Community Member

Re: Unity coming up as users home server

The original description was correct I deleted them out using system administrator waited several minutes then tried recreating the voice mail box but unity was not finding the user in exchange because the attribute was still there.

Cisco Employee

Re: Unity coming up as users home server

hmmm... that's odd.

When the SA deletes a user, it goes through the DOH to remove those properties from the object in the directory. Only when that completes successfully (or the directory tells us it's OK anyway) does it actually remove the user from our local SLQ database.

The only thing that comes to mind is a replication issue in AD/Ex55 or perhaps a flaw in the removal logic that isn't catching an error being passed back from the directory. If it's the later I'd expect to see an event log error message or two around the time you did the original deletion in the SA.

Either way, it should absolutely not be necessary to have to clean subscribers in the directory after removing them in the SA... something's going on under the covers that shouldn't be here.

110
Views
0
Helpful
5
Replies
CreatePlease to create content