I have a user TEST with mailbox and for this user
- a Forwarded Routing Rule goes to WELCOME-TEST call handler
- WELCOME-TEST call handler goes to TEST-INTERVIEW interview handler
- TEST-INTERVIEW interview handler goes to BYE-TEST call handler
An external caller sends a voice message but when the user listens information about message the system reports "from TEST-INTERVIEW" and not the sender's ANI.
I used this configuration on a Cisco Unity 8 and I never had this problem.
Can you help me?