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New Member

Unity connection step by step

<p>Can some one show me the step to configure unity connection AA step by step.

I try to create call handler but I dont find how to redirect from CUCM or extern call to unity connection

thanks for help</p>

4 REPLIES
Cisco Employee

Re: Unity connection step by step

Configure a CTI RP with CFA to VM, that's all you need to do to reach VM, then you handle the call with the CH

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Unity connection step by step

I create the cti rp with extention 4500 and I froward all to VM, I create call CH with 4500 but when I try, I have nothing.

Please help

New Member

Re: Unity connection step by step

after I set the cti and CH I hear the same message that say me to let a message, and i want to dial extension to get another service or dial by extention and i dont want to let a message.

Cisco Employee

Re: Unity connection step by step

I assume you already recorded your own greeting explaining the options?

Caller input configures 1 digit routing, under greeting if caller input is enabled you can dial DNs of elements already configured in CUC.

You can also configure the after greeting behavior to not take a message.

Refer to the CUC System Call Handler configuration help if you need to understand the usage of the fields.

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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