OK, I personally went into the customer's Unity and found DCOM to be enabled in the DCOMcnfg, so there must be something going on with the Veritas install. Unity 3.1.4 with a Windows 2000 backup server.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...