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Unity design question

I have a 3 general phones and a switchboard phone, switchboard has its on voicemail, general phones do not

If the general phones call each other and the user does not pick up the phone I send the call to a call handler which asks the caller if they want to leave a message on the switchboard or try again later. This works fine.

What I want to set up is when one of these general phone user hits the Voicemail button it goes to a message to say that this phones does not have voicemail etc , at the moment when a user hits the message key they just get the greeting of the call handler, is there a way round this?

Thanks

1 REPLY
Silver

Re: Unity design question

You can work around this using Unity's Call routing rule

1. Create a new Callhandler with the greeting that says "This phone does not have voicemail"

2. Create a Call routing rule for Direct calls for each of these extensions

3. Match the ANI or calling party number

4. Forward to greeting of the Callhandler created in Step 1

5. Make sure to arrange these new rules before the default rules.

Regards,

Anup

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