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New Member

Unity, Dial by Name to ring DN

Hello!

I'm sure this has been asked before, but could not find an entry.

We would like our main auto attendant to have the ability to do caller input by dialing the name of a subscriber and transferring to their extension rather than their voice mailbox. how to do this in unity? thanks!

ben

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2 ACCEPTED SOLUTIONS

Accepted Solutions

Re: Unity, Dial by Name to ring DN

Depending on where you're at with this, you would need to do the following:

To allow dial by name on the AA, then you would want to offer a Caller Input option that goes to a Directory Handler.  The Directory Handler can search the entire server, a distribution, list etc.

In order to ring the Subscriber extension as opposed to VM greeting, you need to configure each Subscribers transfer option to transfer to their extension and not the greeting (which is default, I believe).

Hailey

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Re: Unity, Dial by Name to ring DN

No, that setting is used for transfers that are initiated from within Unity - such as by a caller dialing an extension from within Unity, dialing by name, or even having a transfer option that goes directly to a user based on Caller Input within a Call Handler.

Hailey

Please rate helpful posts!

4 REPLIES

Re: Unity, Dial by Name to ring DN

Depending on where you're at with this, you would need to do the following:

To allow dial by name on the AA, then you would want to offer a Caller Input option that goes to a Directory Handler.  The Directory Handler can search the entire server, a distribution, list etc.

In order to ring the Subscriber extension as opposed to VM greeting, you need to configure each Subscribers transfer option to transfer to their extension and not the greeting (which is default, I believe).

Hailey

Please rate helpful posts!

New Member

Re: Unity, Dial by Name to ring DN

Hey there!

so that does not effect it when a call is forwarded from callmanager into the VM system? it will still go to VM? thanks!

ben

Re: Unity, Dial by Name to ring DN

No, that setting is used for transfers that are initiated from within Unity - such as by a caller dialing an extension from within Unity, dialing by name, or even having a transfer option that goes directly to a user based on Caller Input within a Call Handler.

Hailey

Please rate helpful posts!

New Member

Re: Unity, Dial by Name to ring DN

That worked! Thanks! Learn something new everyday, LOL...

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