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Unity Different Call Handlers - How to call them?

Hi,

If we have different call handlers on the unity and they have different numbers how can we call them from call manager phones? Do we need to add a gateway to call manager for the unity and make route patterns ?

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Unity Different Call Handlers - How to call them?

create a CTI RP with CFA to VM and match the extension you assigned to them in unity

OR use call routing rules to reach them

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
1 REPLY
Cisco Employee

Re: Unity Different Call Handlers - How to call them?

create a CTI RP with CFA to VM and match the extension you assigned to them in unity

OR use call routing rules to reach them

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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