Thanks for the reply. I apologize for not being more descriptive.
I'm not sure if there's a document out there that outlines all of the questions that should be asked of a customer that's interested in an IPT/Unity solution. Say, we're scoping the project work, and we need a list of questions we need to ask to assess the workload, what kind of things we'll be integrating with, auto-attendant stuff, etc.
I've already got a short list of items, and most of it comes up in a discovery meeting with the client, but I didnt know if Cisco had a pre-designed template of questions to ask a customer during such a meeting.
1. Is the customer integrating with a legacy voicemail system?
1a. If so, what?
2. Does the customer have any existing automated attendant greetings?
2a. If so, what?
No sense in recreating the wheel if I dont have to.
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