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New Member

unity does not relese the port, always shows taking call subscriber sign in

Hi all,

I have a unity 3.1.4, integrate with cm3.1.3 and nortel switch (thru pbx link).

nortel takes 12 ports, and cm takes ports 13-48.

i have 2 question:

1. when i view status monitor, for ports 1-12, it always shows states: taking call, subsciber sign-in. it can last forever until i reset the ports.

2. i noticed in the status monitor, states busy, taking message for subscriber: example administrator.

when all the 12 ports are used by these 2 things. thus when nortel phone subscriber call in, they cant retrieve message.

pls help!!!

many thanks

2 REPLIES
Cisco Employee

Re: unity does not relese the port, always shows taking call sub

- Do the Nortel ports ever show idle?

- Can you tap an analog line going into Unity with a test set while the port is in a busy state? What is happening on the line? tones? prompts? ???

- Does the port go to idle if you unplug and re-plug the analog line from the voice board?

New Member

Re: unity does not relese the port, always shows taking call sub

i managed to found out the cause, it was caused by a callrouting rule. after removing the particular rule, it was working fine now. thanks for your reply.

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