10-20-2002 10:42 PM - edited 03-12-2019 09:14 PM
Hi all,
I have a unity 3.1.4, integrate with cm3.1.3 and nortel switch (thru pbx link).
nortel takes 12 ports, and cm takes ports 13-48.
i have 2 question:
1. when i view status monitor, for ports 1-12, it always shows states: taking call, subsciber sign-in. it can last forever until i reset the ports.
2. i noticed in the status monitor, states busy, taking message for subscriber: example administrator.
when all the 12 ports are used by these 2 things. thus when nortel phone subscriber call in, they cant retrieve message.
pls help!!!
many thanks
10-21-2002 01:47 PM
- Do the Nortel ports ever show idle?
- Can you tap an analog line going into Unity with a test set while the port is in a busy state? What is happening on the line? tones? prompts? ???
- Does the port go to idle if you unplug and re-plug the analog line from the voice board?
10-26-2002 03:37 PM
i managed to found out the cause, it was caused by a callrouting rule. after removing the particular rule, it was working fine now. thanks for your reply.
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