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New Member

Unity doesn't forward calls to numbers without voicemail

When people call and get our standard "nobody is available to answer your call, so here's a menu" greeting, they are able to dial an extension and get put through to that extension. This works great.

However, this only works if the extension is set up in Unity with voicemail. If someone wants to dial an extension that doesn't have voicemail set up on it - a conference room, for example - Unity tells them the number is invalid and refuses to forward their call.

I'd be grateful if someone can let me know if I can fix this without setting up a voicemail account for every single internal extension.

We're using CallManager 3.3(5) and Unity 4.0(3).

3 REPLIES
Green

Re: Unity doesn't forward calls to numbers without voicemail

That is expected behaviour,

You can upgrade to 4.0.4 we have a feature called:

Caller System Transfer.

Subscriber System Transfer.

-Subscriber System Transfer?Sends the call to a conversation that allows subscribers to transfer to a number that they specify. Subscribers are prompted to log on and then can enter numbers that are not associated with Cisco Unity subscribers?such as lobby and conference room phones, and even phone numbers outside the organization. Cisco Unity performs the transfer only when the subscriber restriction table permits it.

-Caller System Transfer?Sends the call to a conversation that allows callers to transfer to a number that they specify. For example, callers may want to dial a lobby or conference room phone that is not associated with a Cisco Unity subscriber. Cisco Unity performs the transfer only when the CS_Default_System_Transfer restriction table permits it.

Or you can setup Internet Subscribers if you dont want to upgrade.

HTH

//G

New Member

Re: Unity doesn't forward calls to numbers without voicemail

Fantastic! We're going to be upgrading to 4.1 as soon as we tie up some loose ends with other projects. Can you elaborate on the Internet Subscribers option?

Blue

Re: Unity doesn't forward calls to numbers without voicemail

basically, if unity does not know of the DN then unity cannot send a call to it.

unity can only send calls to DNs from the greetings/menus that unity knows about. (configured as subscribers or handlers)

you must create the DN in unity in order to have a caller be able to be transferred to that extension from the unity conversation.

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