Unity doesn't forward calls to numbers without voicemail
When people call and get our standard "nobody is available to answer your call, so here's a menu" greeting, they are able to dial an extension and get put through to that extension. This works great.
However, this only works if the extension is set up in Unity with voicemail. If someone wants to dial an extension that doesn't have voicemail set up on it - a conference room, for example - Unity tells them the number is invalid and refuses to forward their call.
I'd be grateful if someone can let me know if I can fix this without setting up a voicemail account for every single internal extension.
Re: Unity doesn't forward calls to numbers without voicemail
That is expected behaviour,
You can upgrade to 4.0.4 we have a feature called:
Caller System Transfer.
Subscriber System Transfer.
-Subscriber System Transfer?Sends the call to a conversation that allows subscribers to transfer to a number that they specify. Subscribers are prompted to log on and then can enter numbers that are not associated with Cisco Unity subscribers?such as lobby and conference room phones, and even phone numbers outside the organization. Cisco Unity performs the transfer only when the subscriber restriction table permits it.
-Caller System Transfer?Sends the call to a conversation that allows callers to transfer to a number that they specify. For example, callers may want to dial a lobby or conference room phone that is not associated with a Cisco Unity subscriber. Cisco Unity performs the transfer only when the CS_Default_System_Transfer restriction table permits it.
Or you can setup Internet Subscribers if you dont want to upgrade.
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