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New Member

Unity doesn't offer option to read messages

Unity 3.1.5 with exchange 5.5.

Unity doesn't let user read their mesages anymore

When accessing unity over the phone, the message is

You have x new email messages

To send a message press 2

You have no old messages

for setup options press 4

for help press 0

to exit press *

There is no warnings or errors in the event log

What could be the cause for this behavior?

Thanks

-Boris

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Unity doesn't offer option to read messages

Make sure you have TTS enabled in the COS the user is assigned to... Unity can play your message totals for email to you even if the user isn't setup to actually access their email messages.

If that's not it, does it offer new voice mail messages for playback?

2 REPLIES
Cisco Employee

Re: Unity doesn't offer option to read messages

Make sure you have TTS enabled in the COS the user is assigned to... Unity can play your message totals for email to you even if the user isn't setup to actually access their email messages.

If that's not it, does it offer new voice mail messages for playback?

New Member

Re: Unity doesn't offer option to read messages

You're correct, as usual.

Thanks

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