We have a Unity server on out network that has been running fine for quite a few months. On occasion we have noticed that the pilot light for MWI is not always activated immediately after a message is left. This is a random and rather sparse condition though, so we had let it be for some time to see what might occur further. Recently we have been receiving a fair number (10 or more) of errors in the Unity servers Event Viewer log. The error is as follows:
Event Type: Error
Event Source: AvNotifier_MC
Event Category: Run
Event ID: 1046
Time: 12:43:56 PM
Failed to set message waiting lamp for Bob Smith, ext 2023, reason: Load from Doh failed.
This message appears for only two users currently. I am concerned as to why this is happening. Also, is the other problem mentioned above associated with this? I appreciate any help that can be given. Thanks!
From the error messages, it sounds like the MWI configuration in the Unity database for those users is messed up.
There's a utility in \CommServer\TechTools called DohProptest.exe. Run that, it will ask for a password, but don't enter anyhting in, chose "ignore" and you'll be in there in "read-only" mode. On the left side window, chose the "MailIUsers" collection. Then select the mail user that's having problems. In the "Object Properties" window on the right, select AVP_NOTIFICATION_MWI. In the new dialog window that opens up, select MWI-1.
Is MWI-1 even there? Do the settings for that look similar for a user that works?
In regards to the other MWI problems that are affecting other users, that's probably an entirely different issue altogether. There's a general MWI troubleshooting doc on CCO here...
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...