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Cisco Employee

Unity Express CallAttendant not transferring to internal extension

I have an inbound SIP trunk from an internet SIP provider that goes directly to the Call Attendant system. Once in the Call Attendant system it asks the caller to push 1 if the caller wants to go to an extension. Once the caller pushes option 1 and then types the extension the caller is put on Music On Hold and the call is never transfered to the internal extension.

Currently running 12.4(9)T

Cisco Employee

Re: Unity Express CallAttendant not transferring to internal ext

It sounds like CUE is doing the transfer. It doesn't play MoH, so something else is. We'd have to see what transfer method and what exactly you're transferring to (i.e. is this an IP phone on a CME, or what) and waht the transfer method is.

BTW--there are internal cisco aliases that may be more appropriate for this discussion.