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New Member

Unity express setting message before transfer to operator

I'm looking for a way to tell callers that "they are being recorded" then to have the call transferred automatically to the operator. Anyone know a good way to do this. I was looking at auto attendant but i don't think that will work because it wants to play a message a certain amount of times and then hang up.

  • Other Collaboration Voice and Video Subjects
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1 ACCEPTED SOLUTION

Accepted Solutions
Super Bronze

Re: Unity express setting message before transfer to operator

Hi

In Unity Express you can write your own scripts...

A simple one with a played prompt and a call redirect should see you good.

See:

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008041d950.shtml

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
3 REPLIES
Super Bronze

Re: Unity express setting message before transfer to operator

Hi

In Unity Express you can write your own scripts...

A simple one with a played prompt and a call redirect should see you good.

See:

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008041d950.shtml

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: Unity express setting message before transfer to operator

These scripts are a little confusing can you tell me where they are located at on the router to download the one we are using now, where i can use it as a template. I only see our ringers and prompts wav when i list the directory on the router.

Super Bronze

Re: Unity express setting message before transfer to operator

Hi

Take a look at this one then:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/administrator/script/edover.html

Probably best to read the whole thing, but this chapter has a nice walk through:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/administrator/script/aasamp.html

Alternatively (or as well as) take a look at the download page on CCO for your version of CUE. There is a set of example IVR script syou can download...

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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