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Community Member

Unity Express Voicemail not working

We have a UC520 router, and last night we had a heating issue in our server room. We had to turn off all the equipment, and when turned back on, the VM light on the front didnt come on. We now have no voicemail.

I tried a reload through the telnet, but no success.

HELP!

5 REPLIES
Silver

Re: Unity Express Voicemail not working

Try to reconfigure CUE and CallManger DN or re-install the unity software.

Community Member

Re: Unity Express Voicemail not working

I'm not an expert with this.

How do I reconfigure CUE and Callmanager DN?

If that doesnt work, how do I re-install the unity software from the factory? I dont have any.

Thanks for your reply.

Hall of Fame Super Gold

Re: Unity Express Voicemail not working

Try "service-module se0/0 session"

If you canno communicate withe the CUE, the whole unit will need replacement.

Else, you will need a maintenance contract, download UC500 SW, reinstall the CUE part.

Community Member

Re: Unity Express Voicemail not working

I can telnet in.

config terminal

service-module se0/0 session. Invalid input detected

I have attached the tech support information.

As I am not an expert at configuring, a step by step walk through would help and is appreciated.

Hall of Fame Super Gold

Re: Unity Express Voicemail not working

service-module is an exec command, not config.

The dealer who sold you the unit should be able to help, or you can hire a reputable professional.

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