Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Unity extension member of a Hunt Group

Hi,<br>I use an Unity 2.4.6.135 integrated with CCM 3.1 and TSP 3.0.0.7.<br>I have a Pilot Point named "Assistance" which exists at DN 2000. The hunt group for the Assistance Pilot Point contains the following members: <br>- Two DN's for assistance staff: 2002, 2003 listed in the hunt group in that order<br>- A voice-mail number, 6666, which is the final member of the hunt group<br>Assumed points:<br>- The "First Available Hunt Member" option of the pilot point is chosen. <br>- DN 2002 is busy.<br>- DN 2003 is busy.<br>Here below the scenario: <br>- IP Phone ext 2005 calls the DN 2000.<br>- Cisco WebAttendant receives a call and directs it to the Assistance Pilot Point, DN 2000.<br>- The call is routed to the first available DN, which is 6666 (First VoiceMail port of the Unity).<br>- Unity answers the call but considers that is a Direct call rather that a forwarded one<br> Infos gathered in the Call Viewver: <br> * Reason: Direct<br> * Dialed Nr: 6666<br> * Calling Nr: 2005<br>I do not know what is wrong and what I can do!<br><br>Thanks,<br><br>Donatien<br><br><br>

6 REPLIES
Anonymous
N/A

Re: Unity extension member of a Hunt Group

I entered a defect on this one. It's because forwards from a pilot point give the forwarding reason of "no reason". The TSP was marking those calls as direct. It's defect ID CSCdv19281.

Steve Olivier
Software Engineer
Cisco Systems

New Member

Re: Unity extension member of a Hunt Group

Thanks for the quick answer,

Donatien


New Member

Re: Unity extension member of a Hunt Group

Hi,

I am watching the status change of the BugID CSCdv19281 since one month.
The report on CCO said that the bug will be fixed in versions 3.1(0.8) or 3.0(1.8).
Do you know when those new releases of TSP will be available?

Thanks in advance,

Donatien


Anonymous
N/A

Re: Unity extension member of a Hunt Group

Yeah, it's kinda confusing. Those version numbers are for Unity build numbers and not for TSP version numbers. Good news for you though, it's fixed in TSP 3.0(2).

Steve Olivier
Software Engineer
Cisco Systems

New Member

Re: Unity extension member of a Hunt Group

Hi,

Comply with your reply, I have installed the new AV Cisco TSP 3.0(2)on Unity (2.4.6(135)) in our lab and have tried once again. The result is the same! Unity is considering the call as "Direct" and not as "Forwarded".

Thanks for your help!

Donatien

Anonymous
N/A

Re: Unity extension member of a Hunt Group

You'll need to get with TAC then. TAC can help gather traces and we can see what is going wrong.

Steve Olivier
Software Engineer
Cisco Systems

114
Views
0
Helpful
6
Replies
CreatePlease to create content