Hi,<br>I use an Unity 188.8.131.52 integrated with CCM 3.1 and TSP 184.108.40.206.<br>I have a Pilot Point named "Assistance" which exists at DN 2000. The hunt group for the Assistance Pilot Point contains the following members: <br>- Two DN's for assistance staff: 2002, 2003 listed in the hunt group in that order<br>- A voice-mail number, 6666, which is the final member of the hunt group<br>Assumed points:<br>- The "First Available Hunt Member" option of the pilot point is chosen. <br>- DN 2002 is busy.<br>- DN 2003 is busy.<br>Here below the scenario: <br>- IP Phone ext 2005 calls the DN 2000.<br>- Cisco WebAttendant receives a call and directs it to the Assistance Pilot Point, DN 2000.<br>- The call is routed to the first available DN, which is 6666 (First VoiceMail port of the Unity).<br>- Unity answers the call but considers that is a Direct call rather that a forwarded one<br> Infos gathered in the Call Viewver: <br> * Reason: Direct<br> * Dialed Nr: 6666<br> * Calling Nr: 2005<br>I do not know what is wrong and what I can do!<br><br>Thanks,<br><br>Donatien<br><br><br>
I am watching the status change of the BugID CSCdv19281 since one month. The report on CCO said that the bug will be fixed in versions 3.1(0.8) or 3.0(1.8). Do you know when those new releases of TSP will be available?
Comply with your reply, I have installed the new AV Cisco TSP 3.0(2)on Unity (2.4.6(135)) in our lab and have tried once again. The result is the same! Unity is considering the call as "Direct" and not as "Forwarded".
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...