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unity failover wizzard error

We got "the specified user account is invalid" when we were running unity failover wizzard on both primary and secondry unity server. Please check the attachment.

Thanks in advance


Re: unity failover wizzard error

first off, dont install failover wizard with Terminal Server.. bad bad bad bad. Have your followed the failover wizards document and create the specified SQL accounts for this setup?

Re: unity failover wizzard error

If you created a Cisco Unity admin account, add the account to the local Administrators

group?when the Cisco Unity server is a member server?or to the Domain Admins group?when

the Cisco Unity server is a domain controller.

Note that if the system is using failover, you add the account to the local Administrators

group on the primary and secondary servers. See the "Adding the Cisco Unity Administration

Account to an Admins Group" section

The procedure is as follows:


Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs >

Administrative Tools > Computer Management.

Step 2 In the left pane of the Computer Management MMC, expand System Tools > Local

Users and Groups.

Step 3 In the left pane, click Groups.

Step 4 In the right pane, double-click Administrators.

Step 5 In the Administrators Properties dialog box, click Add.

Step 6 In the Select Users or Groups dialog box, in the Look In list, click the name of

the domain to which the Cisco Unity server belongs.

Step 7 In the top list, double-click the name of the Cisco Unity administration account.

The name appears in the bottom list.

Step 8 Click OK to close the Select Users or Groups dialog box.

Step 9 Click OK to close the Administrators Properties dialog box.

Step 10 Close the Computer Management MMC.

If you are installing more than one Cisco Unity server in a site (including setting up

failover), you can use the same account to install Cisco Unity software on all of the


Additional installation details can be found on the following URL: