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Unity fast-busy tone

Hi,

I setup an Unity (3.1.4) and CCM integration (3.1.3a) with 8 voice ports.

The configuration of the Unity and CCM are as following:

1. (Unity & CCM) The port numbers are from 8000 to 8007.

2. (CCM) A pilot number is pointed to 8000 for Open Greeting (Auto-Attendant purpose).

It seems that the Unity can just supported up to 3 sessions for the Auto-Attendant. The fourth people dialed in, he got fast-busy tone.

Also I noticed that if I configured the pilot number pointed to 8001, then I can get 7 Auto-Attendant sessions simultaneously.

Anyone knows what's wrong? Is it a bug in the Unity or CCM?

Thanks,

Wei

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Re: Unity fast-busy tone

Without traces I can't determine if this is a defect if not. This is pretty basic functionality and I haven't heard of it so I’m doubtful that it's a defect. If it were a defect it would most likely be on the CallManager side since CallManager controls all of the call forward logic.

Can you post a CallManager trace?

Keith

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