Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Unity hearing impaired compliant

Can you assist me with finding documentation that supports Unity being hearing impaired compliant by government standards. Thank you.

2 REPLIES

Re: Unity hearing impaired compliant

Hi -

Here is a document on Cisco's website that I have referenced - http://www.cisco.com/wwl/regaffairs/images/pdf/accessibility_matrix_unified_communications_solutions.pdf

BTW - are you running Unity unified messaging? With the ViewMail for Outlook client running on the user's PC and Cisco IP phone, there are visual cues to voicemail - the icon in the Outlook inbox and the MWI light on the phone. Voicemail playback can be set to PC speakers or phone - although I've not looked at further amplification methods.

Regards, Ginger

Cisco Employee

Re: Unity hearing impaired compliant

Also, Unity 4.0(3) will be shipping with a language for TTY (ENX - US English TTY/TDD) that's installable as any other phone language. There will be docs published with how to use it when it releases in a few weeks as well.

You can also check out TTY Angel - this tool ships with 4.0(3) as well so you can fiddle with the abbreviation dictionary and quickly create TTY/TDD audio text applications with it. The help file goes into how this works and talks about how you can use it with older versions of Unity to create a TTY/TDD "prompt set" if you like - you can get this on it's home page here:

http://www.ciscounitytools.com/App_TTYAngel.htm

121
Views
0
Helpful
2
Replies