Trying to create a call handler to handle caller input such as , press 1 to send caller to 'subscriber'. i select the appropriate subscriber and then when i press 1 as prompted, i can't get the extension to ring, rather just straight into this persons voicemail. how do i get the extension to ring first, then voicemail if unanswered?
Each subscriber has their own caller input key map. You can configure this there and have your subscribers made aware of this when they record their greetings. You can use the bulkedit to set up all of your subscribers with one global setting (0 to kick out to the operator and # to skip the greeting and go straight to leaving a message are defaults).
1. Make sure you are using the "attempt transfer for" option instead of the "send to greeting for" option on the one key menu... the "send to greeting for" is the default and skipt the transfer attempt.
2. On the call handler you're sending the call to, set the alternate transfer rule to active and use that for your transfer rule... lots of folks trip up on the schedule being inactive or set the standard rule when the alternate is active (the alternate over ride the other two transfer rules).
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
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