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New Member

Unity: Holiday Greetings

Looking for suggestions:

I had an alternate greeting set up for the Thanksgiving Holiday. I also had "Observe Holidays" checked on the Schedule Page

The alternate greeting did not automatically start to play on Thanksgiving day. I was able to manually activate the Alternate greeting via the TUI interface I had set up within the call handler.

Shouldn't the Alternate start to play automatically on the day of the holiday?

Cisco Employee

Re: Unity: Holiday Greetings

No, holidays just indicated the "closed" schedule will be in effect for that schedule for all holidays you have configured - it does not change which greetings are active or not active.

You can checkout a way to do holiday greetings in a more automated way in the "Audiotext applications with Unity" paper out on the Documents page of - the method described there provides a way to have a greeting for a holiday handler kick in automatically - you can just change the greeting for that handler for the next upcoming holiday and you're good to go.

New Member

Re: Unity: Holiday Greetings

Here is a technical tip that talks about setting up holiday greetings -