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Community Member

Unity in a multitenant environment

Are there any design guides, whitepapers, books, etc.. that discuss using Cisco Unity in a multitenant environment? One questions I have is what to do when a user presses the messages button, how do I send them to there own call handler instead of the opening greeting? It just the little stuff.

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Cisco Employee

Re: Unity in a multitenant environment

Check out the "audio text applications in Unity" paper on the Documents page of www.CiscoUnityTools.com - I go into what you can and can't do with respect to multiple tenants in there - routing calls and keeping callers in groups of handlers is covered in there.

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