Are there any design guides, whitepapers, books, etc.. that discuss using Cisco Unity in a multitenant environment? One questions I have is what to do when a user presses the messages button, how do I send them to there own call handler instead of the opening greeting? It just the little stuff.
Check out the "audio text applications in Unity" paper on the Documents page of www.CiscoUnityTools.com - I go into what you can and can't do with respect to multiple tenants in there - routing calls and keeping callers in groups of handlers is covered in there.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...