I have been setting up and testing Call Manager 3.3(2) and Unity 4.0(1) for a test network in the lab. We have to Call Manager Servers in a Cluster and 1 Unity Server. I had some problems with the Call Manager Cluster setup so i decided to start fresh and reinstall all 3. After i installed the call manager cluster i installed the unity. when i finished everything works till i try to leave a voicemail. I call the person and it says they are busy or unavailable at this time then instead of letting me leave a message it says "This System is temporarily unable to complete your call please try again later"
I'm not sure how to fix this i haven't created any users yet just using the builin ones. I was thinking it may have to do with permissions to the exchange 2k server which is on a different server, b/c the event logs show errors like "Cisco Unity UMR attempts to deliver failed. UMR message failed due to Unity conflict or connectivity issues with partner mail server. I have checked permissions and they appear to be ok. I reran the permissions wizard and everything appears ok.
can you post the complete error message text from the application event log that come up when you try to leave a message? Whenever that failsafe conversation kicks in (the "system is temporarily unable to complete your call..." thing) it always logs one or more errors to the applciation event log. This should give us a clue as to where to look next.
I cleared the event log and tested again and i get 3 error messages
Error 152 Cisco Unity_PHGreeting
Unity mailbox for sending outside caller messages is not available. Possible reasons could be that the mailbox was deleted or is this is a Exchange 2k implementation, the RUS service is not running or is not scheduled right. Technical details -- the smtpaddress field in the subscriber view for subscribers with Type 0 is blank or NULL. The only subscriber with type 0 should be the Unity mailbox.
Info Cisco Unity_convMsg running Phgreeting on port 1 (This message is b/t each of the errors)
Error 107 Cisco Unity_PHGreeting
IsOutsideCallerMailbox ok returned 0x80004005 on line 3890 of file e:\views\cs_ue184.108.40.2060\un_conv2\avconvphonehandler\avconvphgreetingsvr \avsplaygreeting.cpp
also again but line 3262 instead of line 3890
Also the Umr message came up 5 minutes or so later
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.