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Unity message notification

To get the Unity message notification working, Do I need to integrate the Unity with exchange or outlook application? What kind of message notification will be? A sms message or a voice call to the mobile phone?

Thanks for any input.

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Re: Unity message notification

Unity can be in VM or UM configuration for Message notification to work. You can set up notification with a variety of devices, home phone, cell phone, sms pagers etc.

When a new msg arrives unity can be configured to make an outbound call to the configured phone (say cell phone). When you pick up the call, it will ask you to sign in with your ID (your extension) and password (phone password). Then it will tell you how many msgs you have, you can play back, delete etc just like how you do it from a physical phone.

Make sure your Voicemail ports have a CSS that has access to make an outbound call. If you use FAC or CMC, make sure that you route the call from Voicemail server via a route pattern that has no FAC or CMC configured.

HTh

Sankar.

PS: please remember to rate posts!

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