Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Unity MWI problem

Hi Guys,

I have just one user affected by MWI.Firstly it was stuck on but i dialled the mwi of dn to turn it off.Now it wont illuminate even tho there is an unread voicemail.I would like to resynch the mwi`s but cannot seem to find where to do it or proper documentation. Unity version is 1.0....thanks.

5 REPLIES
Hall of Fame Super Red

Re: Unity MWI problem

Hi Bruce,

If this is Unity Connection 1.x

This was provided by Unity Design Master Jeff Lindborg;

Under web admin under Tools | Task Management.

Selet the "Resynchronize MWIs On All Phone Systems"

Hope this helps!

Rob

New Member

Re: Unity MWI problem

Thanks for your help...found it ...

Hall of Fame Super Red

Re: Unity MWI problem

Hi Bruce,

You are most welcome :)

Take care,

Rob

New Member

Re: Unity MWI problem

Rob,

Can you do this during production? I'm having this same issue on Unity Connection 1.2. Thanks.

Hall of Fame Super Red

Re: Unity MWI problem

Hi Steve,

Here is the info for Unity (which I'm sure carries across to UC as well);

"We recommend choosing a time outside of regular business hours because of the Cisco Unity resources needed for resynchronization."

If you are really having serious issues you can schedule it to Run>Now but I would try to do it outside of production hours if at all possible :)

Hope this helps!

Rob

141
Views
5
Helpful
5
Replies