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New Member

Unity MWI - w CM 3.0(11)

I have a unity setup with multiple partitions - and if I have a phone at a remote site - the MWI doesn't work - if I set the partition to the local (unity) side (on the remote phone)- then MWI works - MWI always works via. MWIon/off called from remote phone.

Unity Build 2.4.6.135

4 REPLIES
New Member

Re: Unity MWI - w CM 3.0(11)

It could be an issue with the codec used by the Unity. The default codec is G711 and you will have an issue if you are connecting via G729. If you wish to use G729 try this link.

http://www.cisco.com/warp/customer/788/AVVID/g729a_codec.html

New Member

Re: Unity MWI - w CM 3.0(11)

We are currently using G.711 - and without transcoding is the ONLY way to currently support SRST and connection to Unity. I will change to G.729 once the MGCP SRST gateway support is in place in the IOS on the routers.

New Member

Re: Unity MWI - w CM 3.0(11)

Make sure the calling search space for the partition with the Unity ports allows for dialing the internal DNs of the phones you're trying to light the MWI on.

New Member

Re: Unity MWI - w CM 3.0(11)

I checked - CSS is ok...

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