Has anyone ran into this:<br><br>Unity answers all incoming calls using a Call Handler which then directs them to press 1 for sales, press 2 for service, press 3 for accounting or press the extension of the party you wish to speak with. If a caller press extension 711 for example, they may get a message to the effect of "I'm sorry, that is an invalid option". If the user presses 711 slower, the call gets transfered. I am able to duplicate this, and the speed of which the buttons are pressed is normal. <br><br>Any ideas?<br><br>
Assuming you have Unity integrated with CallManager...
What kind of gateway do you have attached to the CallManager? In a CallManager integration Unity is told which DTFM tones were pressed through Skinny protocol. The gateway is the device that actually determines which DTMF tones were pressed.
Keith Chambers Unity Technical Lead Unified Voice Team, San Jose Cisco Systems email@example.com
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...