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New Member

Unity not responding

Hi,

We have a unity 3.1 server integrated will CM3.1.It was working fine for past 3 months,but stopped responding suddenly.when we pressed the message button on ip phone ,it asked for the password & got a message saying "unable to process your call.....". We were also not able to open system admin.we got a error as access denied.They were lot of errors in application log of event viewer ,we have attached few errors below.

Once we restarted the unity server,everythng started working fine.

Please let us know the errors mentioned below have any serious implication on the unity server & let us know how to avoid this in future.

Regds

Kiran

APPLICATION LOG ERRORS

1.Source-AvUMR_MC

Category-UMR Thread Error

Event ID-101

SendUMRMessages() returned [0x80004005] on line 66 of file e:\views\cs_ue3.1.0.68\un_Conv3\UnityUMR\AvUMRSyncSvr\UMRThread.cpp

2.Source-AvUMR_MC

Category-UMR Thread Error

Event ID-101

GetDohSession() returned [0x80004005] on line 147 of file e:\views\cs_ue3.1.0.68\un_Conv3\UnityUMR\AvUMRSyncSvr\UMRThread.cpp

3.Source-AvUMR_MC

Category-UMR Thread Error

Event ID-101

spSession->Logon() returned [0x80004005] on line 1044 of file e:\views\cs_ue3.1.0.68\un_Conv3\UnityUMR\AvUMRSyncSvr\UMRThread.cpp

4.Source-Doh_MC

Category-Error

Event ID-32022

Doh logon failed due to securing component validation error: Unspecified error

5.Source-AvCs_MC

Category-None

Event ID-100

Exception occurred and handled in File: e:\views\cs_ue3.1.0.68\un_Doh1\Doh\Src\AvDohPropertyManagerImpl.h at Line: 75 - Error: 80004005H Call stack:

0x5EA4392D AvDohSvr.dll: <unknown symbol>

0xFEDCBA98 <unknown module>: : <unknown symbol>

0x89ABCDEF <unknown module>: : <unknown symbol>

0x77D5298F RPCRT4.DLL: RpcRevertToSelf + 858 bytes

6.Source-MSExchangeDSAccess

Category-None

Event ID-2064

Process MAD.EXE" (PID=1128). All the remote DS Servers in use are not responding.

For more information, click http://www.microsoft.com/contentredirect.asp.

7Source-MSExchangeMU

Category-General

Event ID-1020

Failed to enable directory change notification via DSACCESS. Error code is 80040931.

For more information, click http://www.microsoft.com/contentredirect.asp.

8.Source-Usernv

Category-none

Event ID-1000

Windows cannot query for the list of Group Policy objects . A message that describes the reason for this was previously logged by this policy engine.

9.Source-AvUMR_MC

Category-UMR Thread Error

Event ID-101

SendUMRMessages() returned [0x8004052E] on line 66 of file e:\views\cs_ue3.1.0.68\un_Conv3\UnityUMR\AvUMRSyncSvr\UMRThread.cpp

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3 REPLIES
Cisco Employee

Re: Unity not responding

according to the messaging guys:

===============

0x8004052E is MAL_E_LOGON_FAILED and that will get returned from the MAL when Exchange logons are failing in MAPI. If it was an on-box Exchange connection, it could have been that exchange wasn't happy and rebooting cleared it - hard to say.

there's also some group secrutiy and Exchange DS errors in there - which might point to a domain controller issue during this time. That'd account for most of the errors here, however there would have been more.

If they have their app and system logs from that incident, we might be able to take a look at them and figure it out.

New Member

Re: Unity not responding

Hi Lindborg,

The problem reoccured today.

Product- Unity 3.1(1) integrated with Call Manager 3.1(3a)

Observation-1.Unity not responding giving a message "Sorry this system is temporary unable to complete the call please try again "

2.Unable to Launch system admin,giving a message "Your Windows Domain Account [INDIA\Administrator] is not associated with a Unity Subscriber"

3.But all services are running.

4.Found App errors in EV.I have mailed App & sys log as txt file(since *.evt file is around 9 MB)to your mail id.

5.We rebooted the Unity server & is working fine.This is happening for the second time.

Please suggest me how we can solve this prolem at the earliest.

Regds

Kiran

Cisco Employee

Re: Unity not responding

I didn't get any event log output in my email this morning (lindborg@cisco.com).

Can the customer confirm or deny they had any DNS issues during this time?

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