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13
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unity not transfering to subscriber phone.

admin_2
Level 3
Level 3

‎02-14-2002 12:47 AM - edited ‎03-12-2019 02:26 PM

Hello,<br>i'm having a problem were a person will call in they will get transfered to Unity 2.4.6 (135). They will get the Opening Greeting. i have th eopening greeting enabled for extension dialing. they dial an extension, the call goes into never-never-land. they hear nothing and go no where. <br><br>i have watched the status report and see that the call does do away after the extension is dialed. i'm not exactly sure if this is a Unity Problem or a Call Manager problem. any ideas?<br><br>---<br>Ben Mason<br>Netarx, Inc<br>Phone: (248) 647-9800<br>Fax: (248) 647-9840<br>Email: bmason@netarx.com<br>

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13 Replies 13

Not applicable

‎02-14-2002 01:29 AM

So the attempted transfer phone never rings? What TSP version are you using?

Steve Olivier
Software Engineer
Cisco Systems

0 Helpful

Not applicable
In response to

‎02-14-2002 01:43 AM

not not exactly sure what is the best way to find this out? i looked at the dlls in the install package i used and saw 3.0(1.9) for Av_CiscoTsp_MC.dll and 2.4.1.1 for AVAUDIO32.DLL

---
Ben Mason
Netarx, Inc
Phone: (248) 647-9800
Fax: (248) 647-9840
Email: bmason@netarx.com

0 Helpful

Not applicable
In response to

‎02-14-2002 03:47 AM

Sorry, try c:\winnt\system32\avskinny.tsp

Steve Olivier
Software Engineer
Cisco Systems

0 Helpful

Not applicable
In response to

‎02-15-2002 12:07 AM

it's version 3.0.2

---
Ben Mason
Netarx, Inc
Phone: (248) 647-9800
Fax: (248) 647-9840
Email: bmason@netarx.com

0 Helpful

Not applicable
In response to

‎02-15-2002 12:07 AM

There was a significant change to how blind transfers were handled in TSP 3.0.3 and higher. I would suggest moving to at least 3.0.3 and see if the problem continues. If it does, you'll probably see some messages in the app event log since we also added some messages in that TSP version.

Steve Olivier
Software Engineer
Cisco Systems

0 Helpful

Not applicable
In response to

‎02-15-2002 12:07 AM

new update. i have updated the TSP. now the user get transfered to the person they are calling's voice mail. it does not ring thier phone. any ideas?

---
Ben Mason
Netarx, Inc
Phone: (248) 647-9800
Fax: (248) 647-9840
Email: bmason@netarx.com

0 Helpful

Not applicable
In response to

‎02-15-2002 12:07 AM

Look for MIU errors and TSP warnings in the event log. You might see a TSP warning like...

Failed blind transfer to extension XXXX. Re-order tone detected.

Steve Olivier
Software Engineer
Cisco Systems

0 Helpful

Not applicable
In response to

‎02-15-2002 12:07 AM

yes i get those here they are,

Event Type: Error
Event Source: AvMiu_MC
Event Category: Error
Event ID: 525
Date: 2/15/2002
Time: 12:13:50 PM
User: N/A
Computer: BMEUMSDET
Description:
Component Miu: Thread 0x0000096C had a Failure on Port 1 in Method CAvMiuLine::Transfer(eMIU_XFER_RELEASE)

DESCRIPTION: HardFailure in Wait after lineBlindTransfer.
DETAILS:
HCALL: 0x00010024
CallState: LINECALLSTATE_CONNECTED
Monitor HCALL: 0x000102E0
Monitor CallState: LINECALLSTATE_CONNECTED
DestAddress: 3134831216
LINE_REPLY ErrorCode: 0x80000048.
CALLINFO:
CallerID: 2483412555
CalledID: 31202
RedirectingID: Unknown
Origin: Internal
Reason: Direct
Trunk: 0.
CALL SEQUENCE:
[12:13:39:063 - 0x00000338] LINE_APPNEWCALL(0x000102E0)
[12:13:39:063 - 0x00000338] GetNewCall() - 0x00010024
[12:13:39:063 - 0x00000338] SetEvent(NewCall)
[12:13:39:063 - 0x00000338] LINECALLSTATE_OFFERING(0x000102E0)
[12:13:39:266 - 0x0000096C] Answer() entered
[12:13:39:266 - 0x0000096C] lineAnswer(0x00010024) - 0x000102F1
[12:13:39:266 - 0x0000096C] LINECALLSTATE_OFFERING(0x00010024)
[12:13:39:266 - 0x0000096C] LINE_REPLY(0x000102F1 | 0x00000000)
[12:13:39:782 - 0x00000338] LINECALLSTATE_CONNECTED(0x000102E0 | Active)
[12:13:39:782 - 0x0000096C] LINECALLSTATE_CONNECTED(0x00010024 | Active)
[12:13:39:782 - 0x0000096C] WaitFor(0x000102F1 | CONNECTED) - CONNECTED
[12:13:39:782 - 0x0000096C] Answer() - S_MIU_CONNECTED
[12:13:39:797 - 0x0000096C] Play() entered
[12:13:39:797 - 0x0000096C] ResetEvent(IOComplete)
[12:13:39:797 - 0x0000096C] ResetEvent(IOActive)
[12:13:39:797 - 0x0000096C] WavOpen(0x02997778) - 0x020F2BD4
[12:13:39:797 - 0x0000096C] WavGetLength(0x020F2BD4) - 17540
[12:13:39:797 - 0x0000096C] WavClose(0x020F2BD4) - 0x00000000
[12:13:39:797 - 0x0000096C] WavOpen(C:\CommServer\localize\Prompts\ENU\AvPHGreet\AvPHGreetENU037.wav) - 0x020F2BD4
[12:13:39:797 - 0x0000096C] WavGetLength(0x020F2BD4) - 6002
[12:13:39:797 - 0x0000096C] WavClose(0x020F2BD4) - 0x00000000
[12:13:39:797 - 0x0000096C] WavOpen(0x02997778) - 0x020F2BD4
[12:13:39:797 - 0x0000096C] WavSetChunks(0x020F2BD4) - 0x00000000
[12:13:39:797 - 0x0000096C] WavSetPosition(0x020F2BD4 | 0) - 0
[12:13:39:797 - 0x0000096C] WavSetVolume(0x020F2BD4 | 50) - 0x00000000
[12:13:39:797 - 0x0000096C] WavSetSpeed(0x020F2BD4 | 100) - 0x00000000
[12:13:39:797 - 0x0000096C] SetEvent(IOActive)
[12:13:42:110 - 0x00000338] LINE_MONITORDIGITS(0x000102E0 | <3>)
[12:13:42:110 - 0x00000338] SetEvent(Digit)
[12:13:42:110 - 0x00000338] StopIO(TERM_DIGIT) entered
[12:13:42:110 - 0x00000338] WaitFor(IOEvents) - IOActive
[12:13:42:110 - 0x00000338] WavStop(0x020F2BD4) - 0x00000000
[12:13:42:110 - 0x0000096C] ResetEvent(IOActive)
[12:13:42:110 - 0x0000096C] WavPlay(0x020F2BD4) - 0x00000000
[12:13:42:110 - 0x0000096C] WavClose(0x020F2BD4) - 0x00000000
[12:13:42:110 - 0x0000096C] Play(Item 1 of 2 | IStream 0x02997778) - 0 to 2313
[12:13:42:110 - 0x0000096C] SetEvent(IOComplete)
[12:13:42:110 - 0x0000096C] Play(2 Items | PlayLength 2313) - S_MIU_TERM_DIGIT
[12:13:42:110 - 0x0000096C] GatherDigits(GATHER) entered
[12:13:42:110 - 0x0000096C] WaitFor(Digit) - <3>
[12:13:42:110 - 0x0000096C] GatherDigits(GATHER - <3>) - S_OK
[12:13:42:110 - 0x0000096C] GatherDigits(GATHER) entered
[12:13:42:110 - 0x00000338] StopIO(TERM_DIGIT) - S_OK
[12:13:42:313 - 0x00000338] LINE_MONITORDIGITS(0x000102E0 | <1>)
[12:13:42:313 - 0x00000338] SetEvent(Digit)
[12:13:42:313 - 0x0000096C] WaitFor(Digit) - <1>
[12:13:42:813 - 0x00000338] LINE_MONITORDIGITS(0x000102E0 | <2>)
[12:13:42:813 - 0x00000338] SetEvent(Digit)
[12:13:42:813 - 0x0000096C] WaitFor(Digit) - <2>
[12:13:43:016 - 0x00000338] LINE_MONITORDIGITS(0x000102E0 | <1>)
[12:13:43:016 - 0x00000338] SetEvent(Digit)
[12:13:43:016 - 0x0000096C] WaitFor(Digit) - <1>
[12:13:43:422 - 0x00000338] LINE_MONITORDIGITS(0x000102E0 | <6>)
[12:13:43:422 - 0x00000338] SetEvent(Digit)
[12:13:43:422 - 0x0000096C] WaitFor(Digit) - <6>
[12:13:44:922 - 0x0000096C] WaitFor(Digit) - Timeout
[12:13:44:922 - 0x0000096C] GatherDigits(GATHER - <1216>) - S_MIU_TERM_TIMEOUT
[12:13:45:047 - 0x0000096C] Answer() entered
[12:13:45:047 - 0x0000096C] Answer() - S_MIU_CONNECTED
[12:13:45:063 - 0x0000096C] Play() entered
[12:13:45:063 - 0x0000096C] ResetEvent(IOComplete)
[12:13:45:063 - 0x0000096C] ResetEvent(IOActive)
[12:13:45:063 - 0x0000096C] WavOpen(C:\CommServer\localize\Prompts\ENU\AvPHGreet\AvPHGreetENU005.wav) - 0x020F2BD4
[12:13:45:063 - 0x0000096C] WavGetLength(0x020F2BD4) - 2184
[12:13:45:063 - 0x0000096C] WavClose(0x020F2BD4) - 0x00000000
[12:13:45:063 - 0x0000096C] WavOpen(C:\CommServer\localize\Prompts\ENU\AvPHGreet\AvPHGreetENU005.wav) - 0x020F2BD4
[12:13:45:063 - 0x0000096C] WavSetChunks(0x020F2BD4) - 0x00000000
[12:13:45:063 - 0x0000096C] WavSetPosition(0x020F2BD4 | 0) - 0
[12:13:45:063 - 0x0000096C] WavSetVolume(0x020F2BD4 | 50) - 0x00000000
[12:13:45:063 - 0x0000096C] WavSetSpeed(0x020F2BD4 | 100) - 0x00000000
[12:13:45:063 - 0x0000096C] SetEvent(IOActive)
[12:13:47:266 - 0x0000096C] ResetEvent(IOActive)
[12:13:47:266 - 0x0000096C] WavPlay(0x020F2BD4) - 0x00000000
[12:13:47:266 - 0x0000096C] WavGetLength(0x020F2BD4) - 2184
[12:13:47:266 - 0x0000096C] WavClose(0x020F2BD4) - 0x00000000
[12:13:47:266 - 0x0000096C] Play(Item 1 of 1 | WaveFile C:\CommServer\localize\Prompts\ENU\AvPHGreet\AvPHGreetENU005.wav) - 0 to 2184
[12:13:47:266 - 0x0000096C] SetEvent(IOComplete)
[12:13:47:266 - 0x0000096C] Play(1 Item | PlayLength 2184) - S_OK
[12:13:47:266 - 0x0000096C] Transfer(RELEASE to 3134831216) entered
[12:13:47:266 - 0x0000096C] lineBlindTransfer(0x00010024 | 3134831216) - 0x000103AD
[12:13:50:391 - 0x0000096C] LINE_REPLY(0x000103AD | 0x80000048)
[12:13:50:391 - 0x0000096C] WaitFor(0x000103AD | IDLE) - 0x80000048.


Event Type: Warning
Event Source: AvCiscoTsp_MC
Event Category: None
Event ID: 111
Date: 2/15/2002
Time: 12:13:50 PM
User: N/A
Computer: BMEUMSDET
Description:
AvCiscoTsp device 5: Failed blind transfer to extension 3134831216. Reorder tone detected

---
Ben Mason
Netarx, Inc
Phone: (248) 647-9800
Fax: (248) 647-9840
Email: bmason@netarx.com

0 Helpful

Not applicable
In response to

‎02-15-2002 12:07 AM

OK, so when some dials 1216 inside Unity AA, Unity will attempt to transfer to 3134831216. CCM is sending the TSP reorder when trying to transfer to this number, so we'll have to figure out why. There's a couple of things that you can check:

1. Is 3134831216 dialable in the CSS that the Unity ports are in?

2. Is 3134831216 routed through a gateway?

3. Is 3134831216 really what you want to transfer to?

Steve Olivier
Software Engineer
Cisco Systems

0 Helpful

Not applicable
In response to

‎02-15-2002 12:07 AM

the fill 10 digit is not waht i am looking to dial i'm looking to dial th elast 5 digits (31202)

---
Ben Mason
Netarx, Inc
Phone: (248) 647-9800
Fax: (248) 647-9840
Email: bmason@netarx.com

0 Helpful

Not applicable
In response to

‎02-15-2002 12:07 AM

Have you tried changing the transfer field in the subscriber's transfer page to reflect this 5 digit number?

Steve Olivier
Software Engineer
Cisco Systems

0 Helpful

Not applicable
In response to

‎02-15-2002 12:07 AM

that was it thank you for your help, the bulkedit tool does wonders.

---
Ben Mason
Netarx, Inc
Phone: (248) 647-9800
Fax: (248) 647-9840
Email: bmason@netarx.com

0 Helpful

Not applicable
In response to

‎02-15-2002 07:40 AM

i'll give this a try. even tho i'm running the same Unity version and Call manager version and TSP version at another one of thier sites and am not having this same issue.

---
Ben Mason
Netarx, Inc
Phone: (248) 647-9800
Fax: (248) 647-9840
Email: bmason@netarx.com

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