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New Member

Unity not working, urgent help!

A client has Unity 3.x running for the last couple of months and in the last two days it slowly loses some functionalities. The client complaints that MWI all of a sudden not working anymore and the refresh button did not help. In addition unified messaging also stop. The client then said that Unity gave a message saying it unable to contact the mail server. Then gradually Unity just stopped and does not work anymore. Even a reboot did not bring up Unity. This is the output of the event log

Type Date Time Source Category Event User Computer

Error 11/6/2002 12:48:07 PM Service Control Manager None 7031 N/A LRHUNI01

Error 11/6/2002 12:47:37 PM Service Control Manager None 7031 N/A LRHUNI01

Error 11/6/2002 12:39:50 PM Service Control Manager None 7031 N/A LRHUNI01

Error 11/6/2002 12:39:47 PM NIC Agents Service 1285 N/A LRHUNI01

Error 11/6/2002 12:39:21 PM Storage Agents Events 1062 N/A LRHUNI01

Error 11/6/2002 12:39:21 PM Storage Agents Events 1064 N/A LRHUNI01

Warning 11/6/2002 12:39:18 PM Server Agents Events 1123 N/A LRHUNI01

Information 11/6/2002 12:38:53 PM SNMP None 1001 N/A LRHUNI01

Information 11/6/2002 12:38:51 PM Foundation Agents Service 400 N/A LRHUNI01

Information 11/6/2002 12:38:48 PM Storage Agents Service 400 N/A LRHUNI01

Information 11/6/2002 12:38:47 PM Server Agents Service 400 N/A LRHUNI01

Information 11/6/2002 12:38:47 PM NIC Agents Service 277 N/A LRHUNI01

Information 11/6/2002 12:38:05 PM CPQPHP None 19 N/A LRHUNI01

Information 11/6/2002 12:38:24 PM eventlog None 6005 N/A LRHUNI01

Information 11/6/2002 12:38:24 PM eventlog None 6009 N/A LRHUNI01

Information 11/6/2002 12:36:13 PM eventlog None 6006 N/A LRHUNI01

Warning 11/6/2002 11:29:09 AM W32Time None 64 N/A LRHUNI01

My understanding is Unity will continue to function despite Exchange not working. However I have a feeling the message stored locally on Unity gradually fill up the hard disk and over time Unity just stop, is this correct?

Please help me because the client is off the air.

Cheers

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2 REPLIES
Cisco Employee

Re: Unity not working, urgent help!

That event log looks a lot like a system log. We'd be able to know for from an application log. However, if you are dealing with a down system, you might want to call TAC, as the forum might not be the best place to handle down systems.

New Member

Re: Unity not working, urgent help!

Unity will not fuction without the message store... can take the messag e but as mentioned the hard disk space is an issue. Need to insure the mail server is online. Will the Unity services start? If so make sure DNS and FQDN resoluiton exists between both server. (server.company.com) both ways.

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