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Unity only plays generic greeting

larsenje
Level 1
Level 1

All calls to unity will only play the general greeting, I have looked at the Call viewer, and the dialed number and the calling number are the same (the first VM port Directory number).

What do I do?

I am running TSP 6.0.2b, with Call Manager 3.2.2c and Unity 3.1(3)

2 Replies 2

oliviers
Cisco Employee
Cisco Employee

Check to see if the switch file IntegrationType matches that of the security key. Theyt should both read TAPI.

Wait a second, I just re-read you post. The calling number is showing up as the first port DN of Unity? Are you sure it's not the called?