Hi,<br> I have Unity 2.4.6 build 102, CM 3.1.1 and TSP 3.0.3. In Opening Greeting Call Transfer, I set up the "#" key to "Skip Greeting" in order for the PSTN callers to enter "#" and extensions to reach subscribers. Problem is: sometimes callers to reach subscribers following the instructions but other times they receive message "Unrecognized number entry". In PSTN gateway config for dial-peer voip, I have statement "dtmf-relay h245-alphanumeric." Am I missing something ? Thanks for all help.<br><br>Duc Vu<br><br>
I think you may be going about this wrong... setting # to skip greeting means that as soon as someone hits # while that greeting is playing, the system will take the after greeting action immediately (i.e. instead of waiting for the greeting to finish playing). Typically in the case of the opening greeting this will be to send the caller to the opening greeting or the example interview handler (depending on if it's day or night schedules that are active).
What you want to do is have them dial the extension during the greeting. There should be no need to hit # at all unless you want them to be able to skip the transfer attempt to the subscriber's extension in which case you'd dial the extension then #2 all as one number (i.e. "1189#2"). Hitting # first will cause you problems since it'll be in the middle of transfering the call somewhere else at the time users are entering the extension they want and it's likely dropping a digit.
Now even I instruct PSTN callers to enter the extensions during the Opening Greeting, without "#", they still get system message "Sorry I did not recognize that as a valid entry." Case has been opened with TAC but without resolution. Please help. Thank you very much.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...