Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

unity poor voice quality

Does anyone have any ideas. I've had this problem for some time. Listening to voice messages delivered from the outside are terrible. Sometimes you can hardly hear the caller. I am running the PRI as MGCP to Call Manager with echo cancellation enabled and echo suppression. I have the latest IOS code installed. Problem does not occur internally. I even upgraded Unity to 4.0.3 with no success. There is absolutely no problem with regular phone conversations.

2 REPLIES
Cisco Employee

Re: unity poor voice quality

Have you gone through the audio troubleshooting guide (http://www.cisco.com/en/US/partner/products/sw/voicesw/ps2237/products_tech_note09186a00801663a2.shtml)? Is this G711 or G729?

Is it quiet, or is it garbled? Intermittent or reproducible?

Community Member

Re: unity poor voice quality

Thanks, I will look at the doci. It is all 711, does not happen all of the time and when it does, the symptoms are that the voices go soft then loud then soft.

159
Views
0
Helpful
2
Replies
CreatePlease to create content