Revs: CallManager - 3.1.1 / TSP 220.127.116.11 / Unity 18.104.22.168<br>G.729 prompts / NT 2000 / Exchange 5.5<br><br>Since upgrading a client's Unity to current release / patch<br>levels, they have experienced occasional trouble with the<br>first voice mail port ringing until Call Manager acts on<br>this issue like a NA, thus being forwarded to the second<br>voice mail port.<br><br>The second port will show that it is playing the prompt<br>that should be played, but the message is never played.<br><br>A Unity reboot clears the issue - and the issue has been<br>found to be intermittant (argh).<br><br>No issues are found in the logs.<br><br>The issue began when Unity and the TSP was upgraded from<br>stock CD versions.<br><br>We have opened a TAC case, though we are waiting for call<br>back (priority 3).<br><br>We would like to get ideas of how to troubleshoot this issue<br>further than the following:<br><br>* Directly dial the "blocked" first voice mail port.<br>* Directly dial the "blocked" second voice mail port.<br>* Take the first port out of service, and see if the second<br>port begins to function correctly.<br>* Reset the first port, and see if the first port begins to<br>function correctly.<br><br>What logs should we be running to capture this issue?<br><br>Could it be a call collision causing this issue?<br><br>--- Thanks ---<br><br>
Your best bet is to start a CCM trace. Once you see that the port has gone dead you can stop the traces. The TAC engineer should be able to understand from the traces what the problem is. Basically we are going to be looking to see what happened during the last good phone call to the Unity.
Keith Chambers Unity Technical Lead Unified Voice Team, San Jose Cisco Systems firstname.lastname@example.org
Just kind of a crazy question, but you don't happen to have two nics in your unity box do you? I saw this issue once where the port mon. says that the unity is playing a greeting but you won't hear it.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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