Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

unity problems on adding new subscriber

Dear sir,

Following is the error mesage snapshot from Unity. The system encounter

this message when removed voicemail box (32530) and try to add it back. We find subscriber based on the alias (extension

number)but there is no record in the system. The unity version 4.0(4)Maybe the mailbox could be hiding somewhere and not synchronize with the system. You have any idea?



Re: unity problems on adding new subscriber

what is the error message?

you cannot simply remove a voice mail subscriber and add them back with the same alias.

when you only delete the subscriber from unity, the alias still exists in AD and either must be removed before recreating the new subscriber or a new alias must be used.

a good way to remove all pieces of a unity subscriber, including the AD alias, is to use the AD exchange tasks or manually delete the AD alias, unity subscriber and exchange mailbox.

please see the following link for more info deleting subscriber accounts and the impact on exchange 5.5 vs exch 2000/AD: