10-26-2006 10:17 AM - edited 03-15-2019 04:39 AM
Dear sir,
Following is the error mesage snapshot from Unity. The system encounter
this message when removed voicemail box (32530) and try to add it back. We find subscriber based on the alias (extension
number)but there is no record in the system. The unity version 4.0(4)Maybe the mailbox could be hiding somewhere and not synchronize with the system. You have any idea?
thanks.
10-26-2006 10:30 AM
It is related to AD.
Here is what you did:
You probably deleted the Unity Subscriber from SA. Then you clicked the "ADD" new subscriber, and tried to create a new Unity Subribers AND AD account with the same Exchange Alias.
You will need to do the following:
Click Add to add new subscriber
Select Import (instead of new)
Find your old users you deleted from Unity
Activate subscriber.
There is a different in Unity SA when you delete. It only deletes the Unity AD attributes from the AD user/Exchange box. It does not remove the AD account/exchange box.
hope this helps
10-26-2006 12:18 PM
Delete the user from Active Directory and try again.
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