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unity problems with adding new subscriber

Dear sir,

Following is the error mesage snapshot from Unity. The system encounter

this message when removed voicemail box (32530) and try to add it back. We find subscriber based on the alias (extension

number)but there is no record in the system. The unity version 4.0(4)Maybe the mailbox could be hiding somewhere and not synchronize with the system. You have any idea?

thanks.

2 REPLIES

Re: unity problems with adding new subscriber

It is related to AD.

Here is what you did:

You probably deleted the Unity Subscriber from SA. Then you clicked the "ADD" new subscriber, and tried to create a new Unity Subribers AND AD account with the same Exchange Alias.

You will need to do the following:

Click Add to add new subscriber

Select Import (instead of new)

Find your old users you deleted from Unity

Activate subscriber.

There is a different in Unity SA when you delete. It only deletes the Unity AD attributes from the AD user/Exchange box. It does not remove the AD account/exchange box.

hope this helps

Re: unity problems with adding new subscriber

Delete the user from Active Directory and try again.

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