12-07-2002 11:19 PM - edited 03-12-2019 09:51 PM
Hello,
My customer is interested in buying Unity but they need at least Hebrew prompts for it. We have been told by local Cisco SE to tell customer to get used to english prompts.....As you understand nobody will buy a system like that. Any idea what is the percentage of prompts that might be re-recorded by ourselves and what is the right way to add hebrew or any other not yet supported language ?
thanks,
Marina
12-08-2002 10:07 AM
Unity supports numerous languages for the phone interface, however Hebrew is not one of them at this time. Here's the full list of localizations offered for Unity 3.1:
Australian English (Includes localized prompts {TUI} - only)
Colombian Spanish (Includes localized prompts {TUI} - only)
Dutch (Includes localized prompts {TUI} - only)
European Spanish (Includes localized prompts {TUI} - only)
French (Includes localized prompts {TUI}, System Administrator, ActiveAssistant {GUI}, and Documents)
German (Includes localized prompts {TUI}, System Administrator, ActiveAssistant {GUI}, and Documents)
Italian (Includes localized prompts {TUI} - only)
Japanese (Includes localized prompts {TUI}, System Administrator, ActiveAssistant {GUI}, and Documents
Mainland Mandarin Chinese (Includes localized prompts {TUI} - only)
New Zealand English (Includes localized prompts {TUI}, System Administrator, ActiveAssistant {GUI}, and Full Documents)
Norwegian (Includes localized prompts {TUI} - only)
Swedish (Includes localized prompts {TUI} - only)
UK English (Includes localized prompts {TUI}, System Administrator, ActiveAssistant {GUI}, and Full Documents)
US English (Includes localized prompts {TUI}, System Administrator, ActiveAssistant {GUI}, and Full Documents)
It's not as simple as just rerecording the prompt sets in another language to add a new one- you need to make code changes in the phrase servers which dictate how each individual phrase is constructed in different languages. You'll need to ask your account team to put a request in for Hebrew and get it on deck. It's not cheap to add a new language, so a business case will need to be constructed and all that good stuff that us engineering types don't deal with.
12-08-2002 12:15 PM
Thanks,
Our account team offered us to integrate unity with ip-ivr 3.02 which does support hebrew....Can you imagine this happening ?:)
12-08-2002 12:28 PM
I'm not quite sure what they have in mind here so I can't really speculate - I can't see how that would help the subscriber conversations and the like, though.
12-08-2002 12:34 PM
Neither can i.....
thanks again for your help!
12-10-2002 12:59 PM
Actually we have added a few languages, their are now 18 telephone languages available with Cisco Unity 3.1(5).
ENU - US ENGLISH
ENG - UK ENGLISH
ENA - AU ENGLISH
ENZ - NZ ENGLISH
DEU - GERMAN
NOR - NORWEGIAN
NLD - DUTCH
FRA - FRENCH
SVE - SWEDEN
ITA - ITALIAN
JPN - JAPANESE
CHS - CHINESE
CHT - CHINESE
KOR - KOREAN
ESP - SPANISH
ESO - COLUMBIAN SPANISH
PTB - BRAZILLIAN PORTUGUESE
DAN - DANISH (On Special Request for 3.1.5)
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