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New Member

Unity Prompts too Low

Unity 4.0(3) on MCS 7835

Using PBX-Link 48 and Dialogic HD-PCI D/120JCT-LS-Rev 2 (12 port)

Connected to Avaya Definity Switch

Everything works great, including reply/forward to subscribers other Unity servers, but the Prompt volume is too low. Recordings sound fine, but we are getting complaints about the system prompt volumes. Is there a way to boost just these?

5 REPLIES
Cisco Employee

Re: Unity Prompts too Low

There is a new version of the Set Volume utility available that will allow you to set all prompt volume levels. Run the tool with the “/SetPrompts” command line option.

http://www.ciscounitytools.com/App_SetVolume.htm

If you want to experiment with some different levels I recommend making a backup of the original prompts. Once you've found a level you're happy with, start over with a fresh copy of the original prompts and set to that level in a single iteration of the tool. This will minimize any potential distortion.

-Eric

Cisco Employee

Re: Unity Prompts too Low

Actually, a better method of testing it out is to copy a prompt into the \commserver\streamfiles\ directory, run the Set Volume tool as normal and just select that one file to change - changing ALL the prompts takes quite a bit of time (there are a lot of them) and hammers the CPU pretty good - it's a little easier to do it this way and find a level you like and _then_ go ahead and change them all.

New Member

Re: Unity Prompts too Low

Sounds good. When I run with the /SetPrompts switch, the Set Volume program does not look any different. The same files are listed. How can I tell the difference between the recorded prompts and the system prompts?

Cisco Employee

Re: Unity Prompts too Low

The option to set prompt volume is tucked under the file menu - I don't show all the prompts in the grid as I do for voice names and greetings - it just plows through them all.

New Member

Re: Unity Prompts too Low

Thanks. That worked perfectly.

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