Hi,<br><br>We are using an Unity 2.46 (Tsp 18.104.22.168) with a Call Manager 3.08.<br>Each time we try to run a report from Unity, we receive a "Report Failed".<br>In the event log of NT, we can find the following item :<br><br>Source : AvRepMgr_MC<br>Type : Error<br>Category : REPMGR<br>Descr. : REPMGR RUNMODULE ERROR REPORTID 1 MODULE PREPROCESS HRESULT 0X80004005<br><br><br>Help is welcome.<br><br>--- Thanks ---<br><br><br>
Yes, the problem is concerning all the reports I have launched. The first one is 'stuck' in the status monitor with an status 'unknown' - since 2 days even after a reboot of the PC. The status for the next one are "Report Failed". For all the reports I ran there is an event wich is generated in the NT's Log (always the same error).
Dang... I was hoping it was the database file not getting cleaned up.
To turn on those traces, go to the SA under System Configuration at the bottom and select the "tools" link. On the resulting Diagnostic Traces page, select the "ReportPreprocess" option from the drop down list. Select traces 0, 1, 10, 11 and 12 and then hit the save button. Launch a couple of reports (not which reports you're launching and what time it is) and then grab the most recent DIAG_xxxx.LOG file from the Commserver\Logs directory. Zip it up and email it to me and I'll forward it to the reports guys.
At this point it'd probably also be a good idea to open a TAC incident so we can properly track this... the reports guys will probably have a couple other things they want to kick around on your system and it'll be easier to do it that way than via the forum here.
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