Unity - Report Failed

[doro]

Hi,<br><br>We are using an Unity 2.46 (Tsp 1.0.0.28) with a Call Manager 3.08.<br>Each time we try to run a report from Unity, we receive a "Report Failed".<br>In the event log of NT, we can find the following item :<br><br>Source : AvRepMgr_MC<br>Type : Error<br>Category : REPMGR<br>Descr. : REPMGR RUNMODULE ERROR REPORTID 1 MODULE PREPROCESS HRESULT 0X80004005<br><br><br>Help is welcome.<br><br>--- Thanks ---<br><br><br>

[#2]

All reports or just a particular report you're trying to run? Are there any 'stuck' reports that you can see in the status monitor?

Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

[doro]

Yes, the problem is concerning all the reports I have launched.
The first one is 'stuck' in the status monitor with an status 'unknown' - since 2 days even after a reboot of the PC. The status for the next one are "Report Failed". For all the reports I ran there is an event wich is generated in the NT's Log (always the same error).

Thanks,

Donatien

[#4]

yuck. I've never seen a stuck report even after a reboot. I'll run it by the reports guys and see what they have to say.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

[#5]

OK... here's what the report guys had to say:

====================
Here are things to do -

1) The problem is probably happening while copying the default.mdb file. It could be left behind by an older report. Try deleting default.* from the report directory (under Commserver) and run again.

2) This is an error from the PreProcess part of the reports, which does almost nothing. You can turn on the Diags for the ReportPreprocess and we can look at that.

=====================

#1 sounds promising...


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

[doro]

First of all I thank you for the answer.
I try the first point, but it does not work at all !
Could you let me know how can I turn on the diags for the ReportPreprocess ?

Best Regards,

Donatien

[#7]

Dang... I was hoping it was the database file not getting cleaned up.

To turn on those traces, go to the SA under System Configuration at the bottom and select the "tools" link. On the resulting Diagnostic Traces page, select the "ReportPreprocess" option from the drop down list. Select traces 0, 1, 10, 11 and 12 and then hit the save button. Launch a couple of reports (not which reports you're launching and what time it is) and then grab the most recent DIAG_xxxx.LOG file from the Commserver\Logs directory. Zip it up and email it to me and I'll forward it to the reports guys.

At this point it'd probably also be a good idea to open a TAC incident so we can properly track this... the reports guys will probably have a couple other things they want to kick around on your system and it'll be easier to do it that way than via the forum here.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)