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New Member

Unity's old messages playing before new ones.

For some reason, when a user attempts to get their vm, the old messages play back before the new ones.....don't seem to be able to find the setting to change this...any ideas?

2 REPLIES
Gold

Re: Unity's old messages playing before new ones.

Currently it's not possible to customize the playback order of your messages in your inbox. We have a new feature called "Flex Stack" in 4.0 which will allow for customization.

Keith

Cisco Employee

Re: Unity's old messages playing before new ones.

New messages should always be played back first, are you sure the customer is not pressing # after listening to a message to mark it as new?

Also by default if you are playing a message back and hang up during playback without taking action on the message, the message will be marked as new again. This behavior can be changed via the Advanced Setting Tool.

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