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Unity's Version of an Operator's Night Button

I am curious if there is a simple way in Unity for an operator to set her phone to go straight to the AA or direct to the operator voicemail for when she is not at her desk temporarily. Similar to a night button in traditional switch terms.<br><br>Matt Slaga <img src="/images/icons/wink.gif"><br>Dimension Data US<br><font color=red>MCNE</font color=red>, <font color=blue>MCSE2k</font color=blue>, <font color=purple>CCNP/DP</font color=purple>

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Anonymous
N/A

Re: Unity's Version of an Operator's Night Button

The best I can suggest is to have the operator go into their Active Assistant web page, go to the transfers page and select to not have their phone transfer, but to go right to their greeting.

you could even get fancy and have an alternate greeting recorded that they can select at the same time which indicates no one is here to take their call at the moment or something.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

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