Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Unity shadow mailbox

Is it possible to create shadow mailboxexs in the Unity system WITHOUT increasing the Unity license count? If yes, point me in the right direction to instructions, before calling into CISCO TAC.

Thanks

Pat

2 REPLIES
Gold

Re: Unity shadow mailbox

Can you define what you mean by a shadow mailbox? I have never heard this term used before...

Thanks,

Keith

Cisco Employee

Re: Unity shadow mailbox

A new mailbox will require a Unity license. Depending on your reason for creating a shadow mailbox you might have alternative methods which don't require an additional license. For example, if two subscribers can share a common mail box, you can configure an Alternate Extension and MWI extension in the common mailbox and two users will be able to share the mailbox. However, there will be some limitations with the greeting played out to the caller. Both extensions will play the same greeting whether the caller calls phone A or phone B. Another common reason you may want to create another subscriber without using a license is to have a new subscriber listed in the directory handler and the subscriber doesn't require a mailbox. In this scenario you have two options. 1. Create an internet subscriber which will create a new contact in AD. 2. Create a Call Handler in Unity which will only create a new CH object in Unity.

-lennie

209
Views
0
Helpful
2
Replies
CreatePlease to create content