Unity slowly dies once a week

[akerr1527]

We are running Unity 2.4.5.66 / Call Manager 3.09 and TSP 1.0.0.28 and we have about 200 users. The problem is this, last Monday and today our Unity started to shut down ports around 3 or 4 AM (I found this in the event log). It starts with port 8 and then 7 etc..... During this time our CPU Utilization would climb as well. By lunch time the Unity software would shut down and not be able to restart without a reboot of the server. Has anybody heard of this before? Any help would be greatly appreciated.<br><br>

[#2]

That doesn't look like a supported configuration. Check out the following link:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/2_46/rel_note/246_135.htm#xtocid2099614

Steve Olivier
Software Engineer
Cisco Systems

[akerr1527]

This configuration has been running since late February / early March. How can this all of a sudden start happening just last week?

[Anil Verma]

Good point. What has changed in your Unity/Exchange/Network in the last few weeks?
Have you been adding subscribers to the Unity box? If so, you might want to run the exchange optimizer.
You said that the CPU usage seems to pick up. Can you track as to which process is taking the most CPU?

[akerr1527]

In the past week the Microsoft Security Updates (critical updates only) and about 2 weeks ago service pack 2 was put on.

[Anil Verma]

Can you track which process is eating up the CPU?

[#7]

"Unsupported" doesn't mean that it doesn't work. It means that TAC doesn't support it. Since we often refer people to TAC, I am not going to refer an unsupported configuration to TAC.

Steve Olivier
Software Engineer
Cisco Systems